Residential FAQ

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Frequently Asked Questions

Have doubts? Read our Residential FAQ

You can either book online or give us a call.

Please give us a call.

There is a checklist on our website.

Please call us as soon as your cleaning time needs a change.

Please give us a call or email us.

If your booking is successful, we will send you a confirmation via email. You will also receive a reminder text the day before your cleaning.

Please give us a call or email us and we will check your booking and send a confirmation email.

If you are unsatisfied with the cleaning service, please provide us with a list of outstanding items. We will return to the property to rectify them. Terms and conditions apply.

All questions, complaints, and feedback can be directed to our friendly administration team by phone or email.

Yes, you can book a cleaning service, but please ensure we have access to the premises on the day. Also that we can reach you by phone if needed.

The cleaning service duration depends on the size and condition of the property. It could take 3 to 10 hours. Please let us know if the cleaning needs to end before a determined time when booking the service. For example: “Clean has to be done before noon, handing keys back at 2 pm.” “Inspection at 2 pm.”

Yes, we offer to pick up and drop off keys service at a flat price of $25.

Yes, we offer to pick up and drop off keys service at a flat price of $25.

You can pay by bank transfer or credit card. All invoices need to be paid upfront.

Sorry, our cleaners do not collect cash direct. We will email you invoices upon booking.

Please check your spam folder or junk mail. If you don't find it, contact us. We will resend it to you.

Our service warranty is valid for three days.

We are an insured company. Please send through photos of damaged items and a quote to repair them.

No, we do not offer this service.