Before hiring end of lease cleaners, it’s necessary a well done research.
Statistics point out that Australian tenants are increasingly seeking help from professionals to do the end of lease cleaning.
NSW Fair Trading, in two previous years, received approximately 200 claims, only in the state, about final cleaning services.
Depending on the size of your property, its location and the cleaning needed, the price of the end of lease cleaning can cost more than $300.
The cleaning itself includes services of all kinds, from removal of the trash, cleaning of walls, floors, carpets, carpets, cabinets, chandeliers, until stain removal, dishwashing, among others.
However, more than 50% complaints received by NSW Fair Trading are related to the poor work done by these professionals.
Other common problems received were the damage caused, the bond not returned and “non or partial supply”.
Main customer’s issues regarding end of lease cleaners
Jim Donnelly, owner of New South Wales, is very familiar with this problem.
One of his lease agreements was finalized recently, and the tenants decided to hire a company to do the end of lease cleaning. His tenants were guaranteed a full bond return, however Mr. Donnelly said that the property had been left shameful.
“I questioned the agent about how the house was left and she said, ‘they have produced a receipt from the cleaner and are refusing to do anything further’, so rather than go through the issues of the Tribunal to try to have the house cleaned to a satisfactory standard I did it myself,” were his words.
“There was bird poo on the carpet, bird seed in the window tracks, the windows were not clean and I could not expect a new tenant to move into the house like that.
“Unfortunately the so-called professional cleaners have become a fallback position for many tenants because they are ‘guaranteed’ to get their bond back, but the house or unit is left in a state of being 70 — 80 per cent clean which is not good enough.”
“Dirtiness is not acceptable as wear and tear.”
In the words of a spokesman for NSW Fair Trading, the Australian Consumer Act has ensured that goods and services are of “acceptable quality” and correspond to its announced description.
“Businesses are not allowed to make statements that are incorrect, or likely to create a false impression,” the spokesman said.
“This applies to their advertising, their product packaging, and any information provided by their staff or online services.”
It is unacceptable that an end of lease company that guarantees a full bond return, to do a job considered shameful.
“Fair Trading’s advice to any customers who are dissatisfied in their dealings with a cleaning company is to contact the trader and try to resolve the matter in the first instance,” the spokesman said.
Customers who are unable to resolve their issues with the trader should lodge a written complaint with NSW Fair Trading.
Commissioner Rod Stowe, last February, suggested that nobody should negotiate with Cassandra Nicole Cooney, also known as Cassandra Voros. She trades under businesses including Total Domestic, Bond Cleaners Australia or Bond Cleaners Trust and Express Bond Cleaning, Express End of Lease Cleaning.
There have been more than 80 complaints concerning the companies controlled by Mrs Cooney since 2012.